Frequently asked questions

Why hire Kitty Meow Meow?


When you hire Kitty Meow Meow, your pets will be provided with loving, dedicated care in the safety and comfort of their own home. This will enable your pets to continue their normal routines without any stressful changes to their environment. They won't be at risk for exposure to illnesses from other animals. And it has been shown that pets feel happier, less stressed, and more secure in their familiar surroundings. Plus we're just a big ol' bunch of animal lovers and your kiddos make us smile :)




But can't you just leave cats alone for a day or two if you put extra food and water out? My cat isn't very interactive. Couldn't you visit every other day or every few days?


Contrary to popular belief, domesticated cats are highly social creatures who benefit from regular and loving interaction from the people in their lives. Even cats who aren't immediately social need the security and comfort of a daily visit. Extra time spent with shy or nevous kitties often results in eventual trust and bonding. Medical and situational emergencies happen with cats more often than is thought, especially with elderly or sick pets. For the safety and well-being of our feline friends, we require a minimum of one 30 minute visit per day. We encourage more than once/day if possible.




What about dogs? If I have a doggy door, could you come just once/day?


We require a minimum of two 30 minute visits/day for dogs for the proper care.comfort, and social stimulaton dogs need in order to have as little stress as possible during your absence.




Can I request you come at a specific time for the visits?


Although we cannot guarantee exact times for our visits, we do work within a one hour time frame for time-sensitive sits. For less time-sensitive sits, we work within a two to three hour time frame for morning, midday, and evening sits. For example: Morning vists are within a 7 to 10 am time frame Midday visits are within a 11 am to 1 pm time frame Evening visits are within a 5 to 8 pm time frame Earlier/later visits can be requested. Earlier than 7 am and later than 9 pm will incur an additional $10 charge. Please note that inclement weather, traffic situations, emergencies, etc may cause a delay in our arrival time. We will contact you if our delay will be significant.




How far in advance do I need to book? Is there a last minute booking fee?


If possible, we appreciate a week's notice during "off season" times, or two weeks to a month's notice for summer and holiday time bookings. This is to ensure we will be able to accomodate your sits. We understand that sometimes unexpected, emergency, or spur-of-the-moment trips do occur, and we are happy to accomodate last minute requests when we are able. Because we work as a team, one of us is almost always able to step in and help at a moment's notice. Please note: For sits requested in 48 hours or less, there will be a $10 to $15 surcharge added to the total invoice. Short notice requests may be of shorter duration because they must be worked in our already booked schedule, and likewise sits that are time-specific may be earlier or later depending on our schedules. Thank you for your understanding!




Do pet sits on holidays have an extra charge?


Holiday pet sits have an extra charge. Holiday days with an addtional fee are: Martin Luther King Jr Day, Presidents Day, Easter, Memorial Day, Independence Day, Labour Day, Columbus Day/Indigineous Peoples Day, Halloween, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas eve, Christmas day, Boxing day, New Years eve, New Years day. Holiday day charges are: $15 additional/day for one sit/day $25 additional day for two/sits day $30 additional/day for three or more sits/day Holiday weekends/Holiday weeks: On certain 3-day holiday weekends as well as spring break week, Thanksgiving week, and Christmas/New Years weeks, each pet sit on the "regular" non-holiday days will have an additional $5 charge. Weekends/weeks this will apply to: President's Day weekend Spring break week Easter weekend Memorial Day weekend 4th of July and weekend Labour Day weekend Columbus Day/Indigineous peoples day weekend Veterans Day weekend Thanksgiving Week Christmas week New Years week An email detailing dates where these fees apply, and a price layout of the additional charges, will be sent prior to each holiday time.




What if I forgot to get extra food or other supplies? Do you do errand runs?


We are happy to do a supplies run if you forgot a pet supply or a supply ran out during your absence. Each supply run is $25 in addition to the cost of the supplies. We will add this to the final invoice.




Do you water plants? Collect mail? Take out garbage? Other house tasks?


We are glad to help do light plant watering (a few indoor/outdoor plants), collect your mail and paper, take out garbage and recycling, alternate or turn on/off lights, raise and lower blinds/drapes, etc. Normally these tasks can be worked within our alloted time for your sit. Some tasks are more extensive, such as watering large outdoor gardens, hauling extra heavy trash bins to the street, excessive clean up of pet areas. etc Please be aware that extra fees will be charged for the extra time/effort involved in these more extensive duties. Thank you for understanding.




Are you insured and bonded?


We are insured through Pet Sitters Associates, LLC, and carry a special "protection of the property of others" addition to the policy, which is akin to being bonded.




Do you have a list of references?


We do, and are happy to provide it upon request.




Are consultations free? What if I want you to come by again after the initial consult?


The initial meet and greet is complimentary. If you'd like an additional consult at any time, there will be a $25 charge. Thank you for understanding that we must work in additional consults into the pet sit schedule, and our time must be compensated.




Do I need to provide you with a key copy? Can I file my key with you? If I want my key back after the sit, how do I get it?


We encourage clients to file at least one, preferably two, copies of their house keys with us so future pet sits can be accomodated quickly without the added task of figuring out key pick ups/drop offs. There is no fee to file keys with us. The initial key pick up at the consult has no charge. If you choose not to file your key with us, we provide one complimentary key return. Additional key pick ups are $25, and subsequent drop offs are likewise $25. Thank you for understanding that we must schedule in a key pick up or drop off, and the average time involved is 30 minutes for each key exchange. If you do not feel comfortable filing a key with us: many clients give us garage codes or door codes, or they hide a key on the property and have us re-hide the key after our assignment is completed. We also have clients who prefer to drop keys off in the Kitty Meow Meow mail box, and pick keys back up from the same mailbox. Let us know what key arrangment works best for you!




How often do you send updates?


We send updates with photos each visit, unless otherwise requested. Please let us know which method of update is preferred: text or email. We also do phone updates if these other means of communication cannot be accessed on your trip.




Is there a mileage charge for sits outside of the city limits?


Our primary area of service is the greater Corvallis area, including Philomath, Lewisburg and Adair Village, but in an effort to support our clients who are moving to Albany, we do not have a mileage charge for sits within Albany. However, certain pet sits outside Corvallis and Albany city limits may incur an extra fee. Please contact us for details. Note: At this time, we unfortunately do not serve Lebanon, Monmouth, Salem, or the coast.




Do you have any discounts?


We offer undergraduate student discounts and long-term dog walking contract discounts. Please contact us for details.




Do you do any pet grooming?


We offer kitty nail trims for $25 each cat, or $20 each cat for multiple cat households. We charge $15 each nail trim if the trim is booked during a pet sitting assignment. We network with another area sitter for dog nail trims. Please contact us for details.




My friend/family member/neighbour will be coming over periodically during my time away. If they take care of things any given day, can I cancel sits?


If a friend or family member will be visiting or sharing part of the pet sit assgnment, we ask that they provide us with a log of their visits so we know their pet care duties have been completed. If a friend or family member takes over pet care that we were originally assigned to do, the original charges for those visits will still apply if less than 24 hours notice is given.




My pet has a contagious illness/disease. Can you still pet sit for him/her?


For the safety and well-being of all the pets in our care, we won't be able to pet sit for animals with contagious illnesses/diseases. Thank you for your understanding.




Do I need to flea treat my pet before I leave?


We require all pets in our care to be flea-treated, even indoor-only pets. Fleas can still be transmitted to animals who live only indoors. We work with dozens of animals a day, some of whom may have fleas, some of whom may be severely allergic to fleas. It just takes one flea to create a problem. For the safety and protection of your pets and the other pets in our care, please be sure to flea treat your animals before you leave home.




Do you do overnight sits/house sitting?


We network with other professionals who do overnight sitting. Please contact us for details.




How many people work for you? Will it be just you doing the sits? Can I request just you? If not, can I meet the other sitters ahead of time?





Should I tell my neighbours you'll be visiting?





What do I need to do to make things easier/more accessible for you during a sit?





What if I won't be reachable by phone or email during my time away?





Do you recommend my pet getting a general exam before I leave town?





What if my pet has a serious illness? Are you trained to handle emergencies? Should I possibly choose to board a critically ill/injured pet?





Do you do pet boarding as well as pet sitting?





Do you have a disaster preparedness/emergency plan? How do you handle inclement weather?





What is the best way to tell you updated information or request additional duties for a particular sit?





What is the easiest way to reach you?





How can I make my house look "lived in" when I'm gone?





My cat usually eats twice/day but I want once/day visits. Will this be all right?


To reduce stress and unwanted gastrointestinal upsets, we strongly encourage pet owners to keep their pet's feeidng routines as close to the usual times and methods as possible. Cats tend to develop vomiting and/or diarrhea if their twice/day feeding is combine to once/day. Please consider the comfort and wel-being of your kitties when booking pet care for them.




I have multiple pets in my household. Do you charge extra for extra pets?





Do you pet sit for livestock/farm animals/horses?


We do livestock pet sitting on a case-by-case basis. We have pet sat for chickens, ducks, goats, pigs, and other farm animals. At this time, we are not taking on horse sitting assignments.




Do you pet sit for exotics?





My pet is indoor/outdoor. What if my pet doesn't show up when you are there? Will I still get charged the full rate?


We understand that sometimes pets with access to the outside do not make an appearance during a visit. As with other pet sits, we have dedicated the time for your sit and are still performing duties such as feeding, water, and clean up. Normal rates will be charged.




Where can I find a complete list of policies/FAQs to have on hand?





Finances are a factor in deciding on services. Can you work within my budget? Do you accept payment insallments?


We are happy to discuss payment arrangements and will make every attempt to work within your budget. Don't hesitate to ask!




What forms of payment do you take? When is payment due?


We accept check, cash or PayPal payments. Payment is due within 7 days of services rendered.




Do you require a deposit before a sit starts?


No deposit is required before a pet sit assignment.




I'm coming home early. Do I still have to pay for services not rendered?


We understand that sometimes your return day/time is earlier than planned, and we're usually flexible with our cancellation policy. Most of the time there is no cancellation fee. However, if we aren't informed of your early return and have already driven to your home, we will charge the normal pet sit rate for that visit.